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Saturday, May 21, 2022

Accessibility

Lady Dunn Health Centre is committed to providing a barrier-free environment for all stakeholders including clients/customers, employees, job applicants, suppliers, and any visitors who may enter the premises, access information, or use services at the hospital. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

Lady Dunn Health Centre understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring the organization's compliance by incorporating accessibility legislation into policies, procedures, equipment requirements, training, and best practices. Policies and practices will be reviewed annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, the hospital will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, the Lady Dunn Health Centre is committed to working with the necessary parties to make accessibility for all a reality.

Accessible formats and communication supports are available upon request.  Please contact Administration at 705-856-2335 for more information.

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"Our Commitment" Providing Services to People with Disabilities: 

To maximize accessibility for everyone, especially those with disabilities, the Lady Dunn Health Centre always:

  • Gives consideration to a person's disability when communicating with them.
  • Welcomes assistive devices such as wheelchairs, walkers, and oxygen tanks.
  • Allows service animals in our facility (in adherence to Infection Control Policies and Ontario Public Health Law).
  • Welcomes support persons.
  • Informs patients if and when accessible services are not available. 
  • Welcomes and invites feedback.

 If you would like to provide feedback, please speak with a staff member or contact Quality Improvement at 705-856-2335 or email quality@ldhc.com

Help us improve accessibility at the Lady Dunn Health Centre by providing feedback, sharing concerns, ideas or comments about how we provide care and service.  Email us at quality@ldhc.com

Integrated Accessibility Standards Multi-Year Workplan

Requirement Initiative Deadline Status

Establishment of Accessibility Policies

Maintain policies, governing how the organization achieves and further builds on, to enhance accessibility.

Maintain the accessible customer service policy setting out practices and procedures with respect to accessible customer service, addressing various matters including communication with individuals with disabilities, assistive devices, support persons and service animals

Ongoing

(Achieved 2021)

Policies compliance reviewed August 2019 

 

Accessibility Plan

  1. Establish, implement, maintain and document a multi-year accessibility plan.
  2. Post the accessibility plan on website and provide the plan in an accessible format upon request.
  3. Review and update the accessibility plan at least once every five years.

Develop Multi-year Work Plan

  

Post policy and plan on website.

 

 

Yearly update

Ongoing

 

Training

Ensure training is provided on the requirements of the accessibility standards to:

  1. all employees, and volunteers;
  2. all persons who participate in developing the organization's policies; and
  3. all other persons who provide goods, services or facilities on behalf of the organization.

Provide training for any changes to the policies described in Accessibility policies ongoing basis.

Developed and delivered Customer Service Staff self-learning module to all current employees.

 

Provide AODA online training in the orientation program for all new employees and volunteers.

 

Complete Facility Management AODA Training

 

In place and ongoing.

  

In place and ongoing.

 

2021

 

 

Completed

 

 

Ongoing

 

 

 

File on-line accessibility report

Register and report progress on-line with Ministry

 

December 31, 2021

Completed

Ongoing as required.

Feedback

Provide processes for receiving and responding to feedback.

Online feedback form posted on website.  Form updated to be auto-fillable and can be submitted directly from website.

August 2019

Completed

 

EMPLOYMENT STANDARDS

Recruitment-General

Employees and the public are notified about the availability of accommodation for applicants with disabilities in the recruitment processes.

Ensure that all successful applicants are informed of the accommodation policy as noted in the Accessibility Program.

Availability of accommodation standard on job posting template.

Standardize hiring process to include offers of accommodation.

August 2019

Completed

 

Informing Employees of Supports

Inform employees policies used to support employees with disabilities, including, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

Provide information required to new employees as soon as practicable after they begin their employment.

Provide updated information to employees whenever there is a change to existing policies on the provision of job accommodations.

Posted updated Accessibility Program on Intranet and send annual email to employees to review program. 

 

 

 

At orientation, include the Accessibility Program as part of the intake process.

 

Email employees of updates to the Accessibility Program when there are changes to the provisions of job accommodations.

August 2019

 

 

 

 

Ongoing

 

 

As needed

Completed

 

 

 

 

Continuous

 

 

As needed

Accessible Formats & Communication Supports for Employees

When an employee with a disability so requests it, consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,

(a) information that is needed in order to perform the job

(b) Information that is generally available to employees in the workplace.

 

 

Ongoing as needed

Ongoing as needed

Accessible Websites and Web Content

Internet website and web content must conform with WCAG 2.0

 

Review standards and work with web designer to have website in compliance.

     

Jan 1, 2021

 

 

 

 

Completed.

 

 

 

Emergency Preparedness

Provide individualized workplace emergency response information to employees who have a disability.

 

Ongoing as needed

Ongoing as needed

Documented Individual Accommodation Plans

Develop written process individual accommodation plans for employees with disabilities including:

  1. The manner in which an employee requesting accommodation can participate in the development of the plan.
  2. The means by which the employee is assessed.
  3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer's expense, to determine if and how accommodation can be achieved.
  4. The manner in which the employee can request the participation of a colleague/representative in the development of the accommodation plan.
  5. The steps taken to protect the privacy of the employee's personal situation.
  6. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done.
  7. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
  8. The means of providing the individual accommodation plan in a format that takes into account the employee's accessibility needs due to disability.

Details of accommodation plans outlined in the Accessibility Program. 

 

Ongoing

(Attained Jan 1, 2016)

 

Completed

 

 

Return to Work Process

Develop a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations and document the process.

Included in Accessibility Program.

Ongoing

(Attained Jan 1, 2016)

 

Completed

Performance Management

Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans,

Included in Accessibility Program.

 

Ongoing

(Attained Jan 1, 2016)

 

Completed

 

Career Development & Advancement

Take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.

Included in Accessibility Program.

Ongoing

(Attained Jan 1, 2016)

 

Completed

 

Redeployment

Take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.

Included in Accessibility Program.

Ongoing

(Attained Jan 1, 2016)

 

Completed

 

Learn More

Lady Dunn Health Centre cares about Accessibility

If you would like any information from our website provided to you in a format more appropriate to your needs, please call us: 705-856-2335 (toll-free: 1-866-832-3321), or email us: feedback@ldhc.com.

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